We called on this agency in early 2020

We called on this agency in early 2020, we received an invitation from the Canadian government in November 2020.

We called on this agency in early 2020, we received an invitation from the Canadian government in November 2020.

We sent all the documents that the agency asked us and we specified in our file that we would like to go to Montreal. The agency did not even take the time to check if we had the legal right to make this request. Two days later our file was refused. We have been waiting for an invitation for a year and a half. We have no news from the agency, neither calls nor emails to keep us informed of the progress of our file. I have to contact them myself, there is no follow-up. I seriously question the seriousness of this agency.