I had the worst experience with Royal immigrations

I had the worst experience with Royal immigrations. They people just grab the money from clients and after that didn’t bother to respond properly even whenever I called 1,2 agents spoke very rude to me because I have given them the money now they doesn’t need anything from me.After waiting for one year they just closed my file without no reason and didn’t refund my money as well.I’ll not recommend it to anyone plz save your money and time as well as they people are fake really very very disappointing